What we do for a water heater leak
We remove the standing water, take moisture readings in the floor, walls and cabinets nearby, and dry what got wet. A plumber handles the heater.
Readings and photos go into your file, so you and your adjuster can see what got wet and how it was dried. Read how water extraction works.
Garage, closet or attic
A heater in the garage often leaks onto concrete that dries fast. In a closet or attic, the water reaches drywall, flooring and ceilings below.
An attic leak can show up as a stain on the ceiling of the room underneath. Readings tell us how far it spread. See water coming through the ceiling.
Insurance and water heater leaks
A sudden tank failure is often treated differently from a slow leak. Your carrier decides coverage, and the heater itself may be treated separately.
We document the loss with photos, moisture readings and drying records either way. Read more about how a claim works with United.
